FAQ
Here’s a well-structured FAQ section for your eCommerce website, Jaipur Jewelry Store:
Frequently Asked Questions (FAQ)
Welcome to Jaipur Jewelry Store! Here are some common questions our customers ask.
1. Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, select the items you love, add them to your cart, and proceed to checkout. Follow the instructions to enter your details and complete the payment.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, net banking, and wallets. We also offer Cash on Delivery (COD) for select locations.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 12 hours of placement. Please contact our support team at support@jaipurjewelrystore.com for assistance.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping charges and delivery times vary based on location.
Q: How long will it take for my order to arrive?
A: Orders within India typically arrive within 5-7 business days. International orders may take 10-15 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment’s progress.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return policy for unused and undamaged products. Customized or engraved items are not eligible for returns.
Q: How do I request a return or exchange?
A: Email us at returns@jaipurjewelrystore.com with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after the returned product is received and inspected.
4. Product Information
Q: Are your jewelry pieces made of real gold/silver?
A: Yes, we offer authentic gold, silver, and gemstone jewelry. Each piece is crafted with precision and comes with a certificate of authenticity.
Q: Do you offer customization or engraving services?
A: Yes, we provide customization services for selected jewelry pieces. Contact us at custom@jaipurjewelrystore.com for more details.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us via email at support@jaipurjewelrystore.com or call us at +91-XXXXXXXXXX (Monday–Saturday, 10 AM–7 PM IST).
Q: Do you have a physical store?
A: Yes! Visit our flagship store in Jaipur. Check our Contact Us page for details.
6. Offers & Discounts
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter and follow us on social media for exclusive discounts and seasonal sales.